Pottery Barn Kids Reviews
(Rated by 1845 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.7
Base on 11 Reviews
Ratings by Feature
Ratings by Feature
- Return Policy5.0
- Price & Quality4.2
- Shipping & Delivery4.4
- Good Value4.8
- Customer Service4.0
Recent Customer Reviews (11)
Birgit Vogler
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Katherine Norris
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Catena Ferrari
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Juliane Ackerman
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Adelinda Rizzo
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Jessica Burger
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Katja Peters
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Phoebe Robertson
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Marziyet Aslakhanov
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Gregory Dion
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Pottery Barn Kids Pricing
$25 & Under
up to $25
$50 & Under
up to $50
$100 & Under
up to $100
$100 & Over
over $100
Payment Methods
Accepted Payment Options:
Prices for items on Potterybarnkids.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Pottery Barn Kids credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Pottery Barn Kids Pros & Cons
Pros
1
Quality Products: Pottery Barn Kids is known for its high-quality, well-crafted collections that are designed to delight and inspire.
2
Variety of Items: They offer a wide range of items including nursery furniture, bedding, toys, and accessories.
3
Customer Service: Some customers have reported positive experiences with friendly and helpful staff, although this is not consistent across all reviews.
CONS
1
Customer Service Issues: Many customers have reported poor customer service, including difficulties with resolving issues, long hold times, and unhelpful representatives.
2
Delivery Problems: There have been numerous complaints about delayed or incorrect deliveries, with some customers waiting several weeks or even months for their orders.
3
High Prices: Consumers often mention that the prices are high, which can be a significant drawback for many customers.
4
Website Issues: Users have reported difficulties with the website, including few filters, no reviews, and issues with applying promo codes or reward certificates.
Pottery Barn Kids Features and Benefits
Features
Key Rewards Program
Allows customers to earn rewards across seven brands. Members can join for free and earn 2% back in Silver rewards on qualified purchases. Cardmembers earn 5% back in Gold rewards on qualified purchases with their Key Rewards Card.
Exclusive Benefits
Members enjoy exclusive benefits such as member-only offers, early access to sales and products, new collection first look, free design services with Design Crew, free standard shipping at Williams Sonoma, and 12-month, equal-pay promotional financing optional on purchases of $750 or more.
Pottery Barn Credit Card
Customers can earn Key Rewards that they can redeem at Pottery Barn, West Elm, Williams Sonoma, Pottery Barn Kids, Pottery Barn Teen, Williams Sonoma Home and Mark & Graham, online or in-store.
Quality Products
High-quality, well-crafted collections that are designed to delight and inspire.
Variety of Items
Wide range of items including nursery furniture, bedding, toys, and accessories.
Customer Service
Positive experiences with friendly and helpful staff.
Return Policy
Most items can be returned within 30 days of purchase or delivery for a refund of the merchandise value. Defective or damaged merchandise contact customer service right away. Incorrect products or orders damaged in transit within 7 days. Registry returns within 90 days of the event or purchase date.
Shipping Policy
Most purchases arrive within 10-15 business days for metro areas and 12-18 business days for non-metro areas. Customers notified by email of delays. Some promotions offer free shipping.